At Hardy Gloves, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information when you visit hardy-gloves.com or purchase Hardy Gloves products. Please read this disclosure carefully to understand our views and practices regarding your personal data.
Information We Collect
We collect both personal and anonymous information from visitors to better understand how our site is used and provide an optimized shopping experience. The categories of information we collect include:
- Contact Data – We collect names, shipping/billing addresses, phone numbers, and email addresses when you create an account, place orders, or participate in contests and surveys. Contact data helps us fulfill orders, offer promotions, and contact you when needed.
- Account Data – Our site lets you create a password-protected account to save shopping preferences and order history. We collect account data like usernames, passwords, wish lists, and order tracking numbers.
- Purchase Data – When you buy Hardy Gloves, we collect data necessary to process transactions like payment card numbers, billing address, items purchased, and order notes. Purchase data facilitates orders, returns, and customer service.
- Page View Data – Our web server logs record non-identifying page views, traffic sources, and dates/times of site activity. Page views help us analyze site usage, troubleshoot issues, and improve the site.
- Device Data – We collect data about the device and browser used to access our site, such as device type, operating system, screen resolution, and browser type/version. Device data allows us to optimize the site for best mobile and desktop performance.
- Location Data – With your permission, we may collect approximate location information from your device’s IP address to provide localized promotions or store recommendations. We do not pinpoint your exact location.
- Survey Data – When participating in Hardy Gloves surveys, we may collect preferences, feedback, and demographic information that you voluntarily provide to help us improve.
- Social Media Data – If you interact with our social media accounts, we may collect information from your social media profile like name, picture, and posted content. Social data allows us to interact with followers.
- Anonymous Data – We use tracking tools like Google Analytics to collect anonymous data such as popular site pages and conversion rates. This data helps optimize user experience without identifying individuals.
How We Use Data
The information Hardy Gloves gathers is used in the following ways:
- Process, confirm, and fulfill online orders of gloves and accessories
- Respond to customer service requests, questions, and concerns
- Send order status updates, shipment tracking, and delivery confirmations
- Communicate promotions, sales, new products, and other marketing content
- Personalize the shopping experience with improved product suggestions and search results
- Send abandoned cart reminders, product reviews requests, and other site updates
- Administer rewards programs, contests, special offers, and surveys
- Prevent fraudulent transactions, monitor for suspicious activity, and enforce our Terms of Use
- Analyze site usage, sales, and traffic to improve the shopping experience
- Compare and review aggregated demographic data for improved marketing
- Contact shoppers about orders, returns, or product/safety notices
- Maintain and update customer accounts and profiles
We only process personal information for the purposes outlined in this policy or otherwise disclosed at the time of collection. We will ask for consent before using data for any other purpose.
Information Sharing
Hardy Gloves will not share, sell, or rent individual personal information to third parties without your consent, except in the following circumstances:
- To complete transactions and deliver orders, we share name, address, payment data with third party service providers like payment processors, shipping carriers, and dropship vendors. These parties are restricted from using data except to facilitate transactions.
- To perform analytics, marketing, and site improvement, anonymous behavioral data may be provided to third parties like Google Analytics. No personal identifiable information is shared.
- To perform credit checks for large orders, payment/credit card data and a billing address may be submitted to financial verification partners. This information is not stored or reused.
- To protect against fraud, limited user information may be provided to fraud detection partners. Shared information is used exclusively for fraud analysis, not sold or reused elsewhere.
- To properly investigate and resolve security threats, criminal acts, or violations of our Terms of Use, we may share relevant personal data with law enforcement or affected third parties.
- In the event Hardy Gloves undergoes an acquisition or merger, we may share your data with the acquiring company, who must assume our privacy practices. You will be notified of any changes in ownership or privacy policy.
- To comply with law or legal process, personal information may be disclosed pursuant to a court order or other government demand. We aim to provide notice when legally required before sharing such information.
Except as described here or at the point of data collection, personal information is retained only as long as necessary to fulfill the purposes outlined in this policy, after which it is securely destroyed.
Your Data Rights
At Hardy Gloves, we make sure customers can exercise their legal rights related to their personal data:
- Access – You may contact us anytime to request details about the personal information we have on file for you. We will provide you with a copy of the data within 30 days of verifying your identity.
- Rectify – If you believe the personal data we have about you is inaccurate or incomplete, you can request corrections or additions to remedy the issue.
- Erase – Where legally permitted, you may request we permanently delete some or all of your information from our systems. This may impact our ability to provide services to you.
- Port – You may ask us to port elements of your personal data to you or directly to another provider. We will fulfill valid porting requests within 30 days.
- Restrict – You can ask us to restrict the use of certain personal data for only legally required purposes. We will honor valid restrictions going forward from your request.
- Object – If we are using your data based on legitimate interests or the public interest, you can object to such use. We will cease processing unless we have compelling grounds to continue.
To make a request regarding your personal data, contact our Data Protection Officer at the information below. We aim to respond to requests within 30 days. We may extend this period for complex or numerous requests as permitted by law.
Data Retention
We retain personal information as long as needed to provide Hardy Gloves products and services, or to comply with our legal obligations. We determine retention based on criteria such as:
- Length of customer relationship
- Whether an account is active or closed
- Legal statute of limitations
- Product recall window
- Expected time to resolve disputes, claims, or contractual obligations
When personal data is no longer needed, we securely delete records through approved methods like data wiping and destruction of physical records. Our retention practices balance customer privacy expectations with legal and business requirements.
Data Protection & Security
The security of your personal information is a top priority. We follow industry best practices to protect data from unauthorized access, disclosure, alteration, or destruction. Measures include:
- Encryption of sensitive financial and account data
- Regular system scanning to detect vulnerabilities
- Prompt software updates, patches, and data breach monitoring
- Secure data destruction and retention policies
- Limited staff data access on a need-to-know basis
- Password, firewall, and antivirus protections
- Regular staff privacy and security training
While we aim to protect your personal information, no method is completely secure. If a significant data breach occurs affecting your privacy rights, we will notify you in a timely manner as required by law.
Cookies & Tracking Technologies
The Hardy Gloves website uses browser cookies and tracking technologies to improve your browsing experience by enabling features like:
- Remembering your site preferences and login
- Understanding site usage and traffic
- Personalizing marketing offers and content
- Allowing social sharing functionalities
We also allow approved third parties to employ tracking technologies for analytics and advertising functionality. All cookies and tracking methods used by Hardy Gloves or third parties are outlined in our Cookie Policy, along with your options for managing cookies.
Children’s Privacy
Our website is not designed for or targeted at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we may have inadvertently gathered children’s data without parental consent, please contact us to have this information removed.
International Data Transfers
Customer data collected by Hardy Gloves may be stored and processed in the United States or any other country where Hardy Gloves or its affiliates maintain facilities. We transfer data internationally only to countries with strict data protection laws and security standards. When transferring data across borders, we utilize approved safeguards like standard contractual clauses.
Changes to this Policy
As our privacy practices evolve with technology, this Privacy Policy may be modified occasionally. If significant changes occur that alter how your personal information may be used, we will notify you via email or an obvious notice on our site. You are encouraged to periodically review this page for the latest on our privacy practices.
Questions & Concerns
If you have questions or concerns about our privacy policy, data practices, or controls, please contact our Data Protection Officer at:
Attn: Data Protection Officer
Hardy Gloves
1931 Beauvoir Lake Dr.
Montgomery, AL
We will make every effort to promptly address your concerns and guide you through your rights regarding how we use your personal data. You may also lodge a complaint with your local data protection authority if you feel your privacy rights are violated. We welcome any opportunity to improve the privacy, security, and ease-of-use of our services.
